Shipping Policy
Thank you for shopping with us! We want to ensure you have a smooth and transparent shipping experience. Please read our shipping policy carefully to understand how and when your order will arrive.
đźšš Shipping Locations
We currently ship to:
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United Kingdom (mainland)
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Northern Ireland
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Isle of Man
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Channel Islands
If you’re located outside of the UK and are interested in placing an order, please contact us directly at [your email] — we’ll do our best to accommodate you.
⏱ Order Processing Time
All orders are processed within 1–3 business days (Monday to Friday, excluding bank holidays).
You’ll receive a confirmation email once your order is placed, and another once it’s shipped.
Please note: During peak times (e.g. sales or holidays), processing times may be slightly longer.
📦 Shipping Rates & Delivery Estimates
| Shipping Option | Estimated Delivery Time | Cost |
|---|---|---|
| Standard (Royal Mail / Evri / Yodel) | 2–4 business days | FREE over £40 / £3.99 under £40 |
| Express Delivery | 1–2 business days | £6.99 |
| Next-Day Delivery* | Next business day | ÂŁ9.99 |
*Next-Day Delivery available on orders placed before 1 PM Monday–Thursday.
🌍 International Shipping
At this time, we are not offering international shipping directly through our store. If you’re outside the UK and wish to place an order, please contact us at nextgenglobal08@gmail.com.
📦 Order Tracking
Once your order is dispatched, you’ll receive a shipping confirmation email with a tracking number (if applicable). You can use this to track your parcel via the courier’s website.
đźš« Delays & Disruptions
While we do our best to ensure prompt delivery, we are not responsible for delays caused by:
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Customs clearance procedures
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Strikes or disruptions in courier services
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Incorrect or incomplete delivery addresses
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Adverse weather conditions
If your order hasn’t arrived within the expected timeframe, please reach out to us at [your email] with your order number.
đź“© Missing or Damaged Parcels
If your parcel arrives damaged, or if it hasn’t arrived after 10 business days from the dispatch date, please email us at [your email] and we’ll assist you right away.
Be sure to include:
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Your full name
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Order number
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Photos (if applicable)
âť“ Questions?
For any questions regarding your shipment or our shipping policy, feel free to contact us at:
📧 nextgenglobal08@gmail.com
đź“ž 07806948677
We reserve the right to update or modify this policy at any time without prior notice. Please review it periodically.